Thank you for shopping at Vantrix. We are committed to delivering your wall art safely and efficiently, from our hands to your walls. Below are the terms and conditions of our Shipping Policy.
1. Order Processing & Handling Time
Processing Time: All orders are processed within 1–2 business days (Monday – Friday, excluding holidays).
Order Cut-Off Time: Orders placed before 5:00 PM EST (Eastern Standard Time) will begin processing the same business day. Orders placed after 5:00 PM EST will begin processing the following business day.
Order Confirmation: As soon as you place your order, you’ll receive a confirmation email. This confirms we’ve received your order — it does not yet mean your order has shipped.
2. Free Shipping on All Orders
We’re proud to offer free shipping on every order, with no minimum purchase required, on all orders within the United States. The shipping cost is calculated automatically and deducted at checkout — what you see is what you pay, with no hidden delivery fees.
3. Shipping Zones, Carriers & Transit Times
We currently ship within the United States only. Orders are shipped through trusted carriers such as USPS, UPS, and FedEx, depending on the destination and availability, to ensure your pieces arrive safely.
- Shipping Cost: Free (applies to all orders within the United States)
- Transit Time: 4–6 business days (Monday – Friday)
- Estimated Delivery Time: 5–8 business days total (processing time + transit time)
Because our collection includes glass, tempered glass, and glitter-finished pieces, every order is carefully packaged with protective materials to minimize the risk of damage in transit.
Note: Shipping times are estimates and may vary due to carrier delays, weather conditions, or peak holiday order volumes.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an automated shipment confirmation email containing your tracking number.
Tracking information typically takes 24–48 hours to update and become active on the carrier’s website. If your tracking number hasn’t updated after 48 hours, feel free to reach out — we’re happy to look into it for you.
5. Delivery Addresses & Restrictions
We ship to the following destinations within the United States:
- Residential addresses
- Business addresses
- P.O. Boxes
- APO/FPO/DPO military addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we’re always happy to help however we can if this happens.
6. Order Changes & Cancellations
If you need to update your shipping address or cancel your order, please contact us as soon as possible. Because processing begins quickly, we can only guarantee changes if your order has not yet entered the shipping stage. Once an order has shipped, it cannot be modified or canceled.
7. Multiple Items & Split Shipments
If you order multiple items, they may occasionally ship separately depending on packaging requirements — this is common for larger or more fragile wall art pieces, which are packed individually for extra protection. If your order ships in more than one package, you will receive tracking information for each shipment.
8. Lost, Damaged, or Incorrect Items
Outbound Shipments: If an order is lost or damaged during transit, please contact us and we will review the issue and provide an appropriate resolution in accordance with our policies.
Reporting Window: If your package arrives damaged, broken, or contains incorrect items, please contact us within 7 days of delivery at support@vantrix.site with your order number and clear photographic proof of the issue, including photos of the item and its packaging.
Resolution: Once verified, we may provide a replacement, refund, or other appropriate resolution in accordance with our Return and Refund Policy.
Inbound (Return) Shipments: Customers are responsible for items lost or damaged while being returned to us for standard returns.
9. Holiday & Peak Season Notice
During peak seasons (such as major holidays and sale events), order volumes are higher than usual, which may result in slightly longer processing and transit times. We recommend ordering early during these periods to ensure your wall art arrives when you need it.
10. Contact Information
Business Name: Vantrix
Business Email: support@vantrix.site
Phone Number: +1 252 266 5783
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 125 Duncan Rd, Olin, NC 28660, USA
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