At Vantrix, customer satisfaction is important to us. We know that buying wall art online means trusting a photo to represent something you’ll hang in your home — so if you’re not completely satisfied with your purchase, we’re here to help.
1. Return Window
We accept returns within 30 days of delivery. Your return request must be submitted within this window; requests made after 30 days from the delivery date will not be eligible for a refund or exchange.
2. Return Method
To initiate a return, please contact us at support@vantrix.site within 30 days of delivery, including your order number and the reason for your return. We will review your request and provide return instructions along with the appropriate return shipping address.
All returns must be sent by mail. Unauthorized returns sent without prior approval may not be accepted, and we cannot guarantee a refund for items returned without following this process.
3. Item Condition Requirements
To be eligible for a return, items must be unused, unassembled (where applicable), and returned in their original condition, including all original packaging, accessories, tags, protective cases, and cleaning cloths.
Because our pieces include glass and tempered materials, we ask that you take extra care when repackaging an item for return — use the original box and padding wherever possible to prevent damage in transit. Items showing signs of wear, scratches, cracks, damage, or misuse may not qualify for a refund.
4. Return Shipping Fees
Customer Remorse: If you changed your mind, selected the wrong style or size, or no longer want the item, you are responsible for return shipping costs. Original shipping fees are non-refundable.
Damaged or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the item, its packaging, and any damage. Once verified, we will provide return assistance at no additional cost to you, and arrange a replacement or refund as appropriate.
5. Restocking Fees
We do not charge restocking fees.
6. Exchanges
If you’d prefer a different design, size, or color rather than a refund, let us know when you contact us. Where stock allows, we’re happy to arrange an exchange instead of a return — simply follow the same return process outlined above and mention that you’d like an exchange.
7. Refund Processing
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 10 business days. Please note that depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.
8. Cancellations
If you need to cancel an order, please contact us as soon as possible at support@vantrix.site. We can only guarantee a full cancellation and refund if the order has not yet been processed or shipped. Once an order has shipped, our standard return policy will apply instead.
9. Non-Returnable Items
The following items may not be eligible for return:
- Used items
- Damaged items resulting from misuse or improper handling after delivery
- Items missing original packaging or accessories
- Final sale or clearance items
- Custom or made-to-order pieces, unless received damaged or defective
10. Contact Information
Business Name: Vantrix
Business Email: support@vantrix.site
Phone Number: +1 252 266 5783
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 125 Duncan Rd, Olin, NC 28660, USA
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