1. What materials are your wall art pieces made from?
Our collection features premium tempered glass and glitter-finished glass, chosen for their durability, shine, and ability to catch and reflect light beautifully in any room.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States, with no minimum purchase required.
3. How long does shipping take?
Orders are processed within 1–2 business days, with a transit time of 4–6 business days. Most orders arrive within 5–8 business days total.
4. Do you ship internationally?
Currently, we only ship within the United States, including residential and business addresses, P.O. Boxes, and APO/FPO/DPO military addresses.
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club for secure and convenient checkout.
6. Can I return or exchange my item if I change my mind?
Yes, we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Return shipping costs for change-of-mind returns are the customer’s responsibility.
7. What if my item arrives damaged or defective?
Please contact us within 7 days of delivery with photos of the damage, and we’ll arrange a replacement or refund at no additional cost to you.
8. How do I track my order?
Once your order ships, you’ll receive an email with your tracking number. Tracking details typically become active within 24–48 hours.
9. Will the colors and finish match what I see online?
We do our best to represent every piece accurately, but keep in mind that screen settings and lighting can affect how glitter and glass finishes appear. Actual pieces may look slightly different in person, especially under different lighting conditions at home.
10. How can I get in touch if I have a question about my order?
You can reach us anytime by emailing support@vantrix.site, or by calling +1 252 266 5783 during business hours (9:00 AM – 6:00 PM EST, Monday – Friday).
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